Question 1

Do you export aluminum windows and doors to South America?

Accepted Answer

Yes. Guangdong Dejiyoupin Doors and Windows Co., Ltd. ships factory-direct from Foshan, China to major South American ports including Santos, Buenos Aires, Montevideo, San Antonio, Callao, Guayaquil, Buenaventura and Cartagena. Units are crated for ocean freight and shipped with full export documentation.

Question 2

Are DERCHI products suitable for earthquake zones such as Chile and Peru?

Accepted Answer

We provide project-specific structural calculations, reinforced mullions, safety glazing and installation details that accommodate building movement. Final specifications are aligned with the requirements of your structural engineer and local regulations.

Question 3

How do your windows handle coastal humidity and salt air?

Accepted Answer

For coastal projects we recommend marine-grade powder coating or anodized finishes, stainless steel hardware, EPDM gaskets and engineered drainage. Hurricane impact windows and hurricane resistant doors are available for exposed coastal buildings.

Question 4

What is the typical lead time for a South American project?

Accepted Answer

Production generally takes about 30 to 45 days after drawings and deposit are confirmed, depending on order size and customization. Ocean transit to South America usually adds 30 to 50 days depending on the destination port. A confirmed schedule is provided with every order.

Question 5

Do you supply both residential and commercial projects?

Accepted Answer

Yes. We supply single villas, residential developments, hotels and commercial buildings, with more than 18,000 completed projects worldwide, including hospitality brands such as Hilton and Atour Hotels.

Question 6

What certifications do your doors and windows hold?

Accepted Answer

Depending on the product series, our doors and windows are certified to CE (EU), NFRC (USA), AS2047 (Australia), CSA (Canada), Energy Star and ISO 9001, with hurricane certification and over 100 national patents.

Question 7

Do you offer installation support?

Accepted Answer

Every project includes installation drawings and technical guidance, and on-site installation guidance is part of our engineering service for qualifying projects, so your local team can install with confidence.